CESB hurdles ISO 9001 surveillance audit, lauded for good practices

by Romil F. Tuando

The Career Executive Service Board (CESB) retained its ISO 9001 Certification for all of its processes after successfully passing the surveillance audit by the Tuv Nord Philippines, Inc. last 23 October 2019.

Auditors Evelyn Gentile and Eden Manauis of the Tuv Nord Philippines, Inc. raised zero non-conformity and cited good practices from the randomly selected audit areas, as follows:

1. Commitment and support of top management in the implementation of the QMS;
2. Roll out of Community Passion (ComPassion) Projects Year 2 in partnership with the CES community;
3. Launch of CES Mobile App;
4. Implementation of IT-enabled client feedback mechanism dubbed “Project SPEAK (Service, People and Experience Appraisal Kit)”;
5. In-house weekly wellness program for CESB personnel entitled, “Timbang In, Timbang Out: Happy & Well Challenge”; and
6. Improved work environment through the provision of additional fire extinguishers, electric fence and digital clocks.

ISO 9001 is the international standard created by the International Organization for Standardization to aid organizations in fulfilling requirements for a quality management system (QMS) and ensuring customer satisfaction.

In 2010, the CESB obtained its ISO 9001:2008 Certification for the eligibility and rank appointment processes and maintained the same until 2018. Last year, the CESB successfully transitioned to ISO 9001:2015 and expanded the scope of its QMS to include the provision of services for professional development and performance management and assistance processes.

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Tuv Nord Philippines, Inc. Lead Auditor Evelyn Gentile evaluates the CESB QMS Document Controller (left photo) and the Warehouse Unit (right photo) during the ISO 9001 surveillance audit